Collaborate With Your 24/7 Monitoring Agents
The moment your home alarm system in Asheville goes off, your 24-hour monitoring specialists will spring to action. Their first step is to validate your alarm, and that includes getting in contact with you. The procedure they adhere to is dependent on the type of emergency. For example, when the emergency is due to a medical situation, one attempt will be made to reach you before assistance is sent out. If you have an intrusion - the most common type of event - a monitoring professional will follow these steps to reach out to you:
- An effort will be made to communicate with you through the command hub. You will generally be asked for a passcode.
- If that effort doesn’t get a reply, a call is made to your principal contact number.
- A second number or first emergency contact is called next.
- If there still isn’t an answer, nearby police are dispatched.
- Your monitoring agents will attempt to reach you again once the proper authorities are alerted.
If you're not in a position to communicate with monitoring staff, don't worry. Help will still be sent even when you're unable to verify the emergency.
Prepare for any crisis with a Vivint home alarm system in Asheville
Stay ready for any crisis with a contemporary home alarm system in Asheville from Vivint. Contact (828) 571-7175 to begin the customization of your home’s defense today.